Customer & Technical Support

Toll-free Support: 877-265-2170

The following information should help resolve most technical issues: 

Minimum System Requirements:


DriveSafe Online® Defensive Driving Courses are HTML5 & mobile friendly*

Recommended: Desktop computer, laptop or tablet with at least the following browser/version:

Google Chrome: 10.0.648

Internet Explorer: 10

Microsoft Edge

Firefox: 10.0

Safari 6.0 (Mac) and 5.1.7 (Windows)8.0 (iOS)

Opera: 15

*Mobile phone users may need to adjust and/or minimize full screen video to access course navigation.

Full screen video playback can cover course navigation buttons.

Frequently Asked Questions:


How do I print my certificate?

  1. Click on the “Login” button in the upper area of this page
  2. Enter your registration email and password
  3. Click on the “Certificate of Completion” button
    1. Your certificate will be displayed
    2. Click the “Print Certificate” button near the bottom of the screen

How do I access my course?

In order to access your existing course, you will need to click the white “Login” button on our website or Once you access the User Login page, you will need to enter your username (email) and password and then click the “Login” button.

I have registered for the course on a mobile device. Can I still access the course on a laptop or desktop?

Yes. You can access the course with your existing login credentials on any desktop or laptop which has internet connection or Wi-Fi access. Desktops and laptops are available at most public libraries, print shops, and some “internet” cafes. Also keep in mind that you have a three-month grace period from the registration date listed on your order confirmation to complete your course and earn a passing score on the final exam.

What is the difference between the 1-hour and 6-hour course?

The 6-hour course is extremely comprehensive and covers all aspects of defensive driving in considerable depth. The 1-hour course covers the main subjects but in less detail than the 6-Hour course If you are unsure which course to take, you should contact your agent to see if they require our 6-hour course or if they will accept the 1-hour course. If you have already registered for the 1-hour course but require the 6-hour course, we would be more than happy to switch your course registration to the 6-hour course at no additional cost.

My email was not found in the system, what should I do?

If you are trying to recover your password using the “Forgot Password” feature, please note that you must enter your username for us to send your login credentials. If you have forgotten your username, please fill out the form below and indicate that you have forgotten your username and our support staff will send your username.

Can I qualify for a discount on my auto insurance with the 1-hour or the 6-hour courses in the state I reside?

Since our courses are designed for discounts on auto insurance, we currently have many customers in every state who are getting a discount on their auto insurance with our 1-Hour and 6-Hours course. We suggest that you contact your agent or insurance company to see which course they recommend. Also note that we have a money back guarantee if you are unable to save on your insurance.

Can I get an ”Official” or ”Court” copy of my certificate?

Please note that we only generate one type of certificate which includes the student’s name, license number, transaction code and date the course was passed. However, we will be more than happy to generate a signed letter attesting to your completion of the course. If you need us to generate this letter, please fill out the form below and our support staff will email you this letter.

Can this course be used to dismiss a traffic violation?

Our courses are designed for insurance discount purposes and driver safety awareness and not intended for dismissal or removal of a traffic violation. However, we suggest that you ask your court clerk or pre-trial director if he or she will accept it for dismissal. There are some judges that will honor our course on an individual basis, but please check with the court first before purchasing the course.

Can this course be used to remove points off my license?

Our course is designed for discount on auto insurance. Our course is currently not designed for point reduction or removal. As such, we do not automatically submit certificates contact any DMV or court about the completion of your course.

If I take this course will I be able to receive my drivers license at the DMV?

No. Our course is not a driver training course or equivalent to driver’s education. We suggest that you check with your state’s Department of Motor Vehicles to see if they provide or recommend a course for that purpose.

I have misplaced my certificate; can I get another copy of it?

Yes, you can log into your course at any time and print your certificate from the My Course page by clicking the “Certificate of Completion” button.

The courses freezes, there is no audio, or the screen is black. What should I do?

You should first try close and reopen the course, then log out then back in. If that does not work, we suggest that you verify that popup blockers have been disabled. If you are having audio problems and check the sound/volume settings on the player and your computer or mobile device. You might also try clearing your browser’s cache. If the course is still not working properly you should also try using a different web browser.

If you are still unable to continue with your course, we strongly recommend using a different mobile device or a laptop/desktop. Additionally, if you are on a computer which is attached to a network, it’s possible that a network firewall is preventing the course from working properly. If this is the case, we suggest taking the course outside of the respective network.

The course keeps starting from the beginning and does not record my progress from my previous session; What should I do?

If your course is not recording your progress, there is a possibility that a 3rd party software or App on your computer or device that may be affecting your course. If this is the case, you will need to disable these applications. If you course is still not recording progress, we recommend using a different browser and verify that popup blockers have been disabled on that browser.

We also suggest that you regularly check the progress of your course by clicking the “Menu” button while in the course. If the chapters are still not recording as complete, we strongly recommend using a different laptop/desktop or mobile device.

Additionally, if you are on a computer which is attached to a network, it’s possible that a network firewall is preventing the course from working properly. If this is the case, we suggest taking the course outside of the respective network.

Still need help? Send us an e-mail:

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